Refund & Cancellation Policy

Effective August 21, 2026.

Because SitePilot provides custom professional services, payments for completed work, time already performed, purchased hardware, domain registrations, third-party subscriptions, licenses and other non-recoverable costs are generally non-refundable.

Projects

If a project is cancelled, refund eligibility depends on work completed and costs already incurred. Written client agreements or invoice terms control where they differ.

Recurring services

Recurring services may be cancelled according to the applicable service agreement. Charges incurred before the effective cancellation date remain due.